Operations Support

SmartERP’s operations support can cost-effectively and -efficiently manage our client’s infrastructure related to PeopleSoft. We can assist organizations in ensuring that the capacity of their network, systems and databases keep pace with user demand, or we can assume full responsibility for the administration of the company’s network, systems and databases. Whether your organization is running on a HP-Unix, Sun-Solaris or NT operating system, or Oracle, Informix, SQL Server database, our experienced operations support specialists provide the capacity planning and network, system and database administration expertise to significantly increase the overall effectiveness, reliability and scalability of the client’s infrastructure investment while reducing the overall cost of maintaining it.

Functional/User Support

When companies have questions about or problems with their applications environment, SmartERP’s technical support specialists provide dependable and timely services to answer their questions and solve problems. Whether it is a new business requirement, customization support or troubleshooting support, SmartERP has the process and application expertise to ensure that questions and issues are captured and quickly addressed to reduce direct support costs, minimize the loss of user productivity and make support a competitive asset.